OUR MISSION: TO EARN YOUR TRUST
Our policies all come down to this – we promise to strive for the best possible experience every single time you shop with us. We are here because of you and your trust, and we value this above all. If that means bending our policies where possible and where makes sense, you can be sure we will.
SHIPPING & DELIVERY TIMES
All orders qualify for free 5-7 day ground shipping within the continental U.S. Most orders ship within 24 hours and get delivered within 5 days. We will send you communication about your order, including tracking number and timing. Expedited or special shipping options may be available for additional fee.
We ship via both UPS and USPS depending on where you live and what you're ordering. If it's important we ship via a certain method, please click here – Contact Us, before placing your order to ensure proper shipment type.
Please note, we do not ship to destinations outside of the continental United States.
EASY RETURN POLICY
Returns with us are fast and hassle-free. With our "100% Money Back Guarantee" you can return products within 30 days of purchase for a full refund or replacement.
If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product and/or if we make a mistake. To return a product, please click here – Contact Us, to request a return authorization and for shipping information. Please do not refuse the package and/or ship it back without contacting us first, as this usually results in problems.
To qualify for a full refund, non-defective merchandise needs to be in new condition, should contain all the original accessories and be returned in the original packaging. We will promptly credit your payment method (credit card, PayPal, etc) upon receipt of your return. Please note, we will deduct $8.99 from the amount of your refund to cover the cost of return shipping. Products that are damaged or found to be defective will be replaced by Endless Box at no charge. Again, we will cover all costs to replace a defective item.
We accept all major credit cards such as VISA, Master Card, Discover, and American Express as payment for orders. We don't currently accept checks for personal orders.
PRIVACY & SECURITY
We take your privacy very seriously and will never share, sell or distribute your information with any third parties, apart from those required to process your order. Your personal and payment information is 100% secure with us, as we use 128-bit encryption technology to keep you safe. If you have any questions regarding our privacy policies, please contact us.
We're happy to answer any other questions you may have! You can click here – Contact Us, and thank you for shopping with us.